Privacy Policy

Sterlyns Privacy Policy

At Sterlyns, your privacy is important to us. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information when you visit our website or interact with us online.

What information do we collect?

When you visit our website, place an order, subscribe to our newsletter, or interact with us, we may collect information such as:

  • Your name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (processed securely via third-party providers)

When do we collect this information?

We collect personal information when you:

- Place an order
- Sign up for our newsletter
- Fill out a form or enter details on our website
- Browse or interact with our site features

How do we use your information?

We may use the information we collect to:

- Process your orders efficiently
- Send you order updates or promotional emails
- Improve our website and customer service
- Customize your experience and respond to your requests

How do we protect your information?

Our site is regularly scanned for security threats and vulnerabilities. Your data is stored on secured networks and only accessible by trusted personnel with special access rights. All sensitive payment information is encrypted using SSL (Secure Socket Layer) technology.

We never store your payment details on our servers. All transactions are processed through a secure payment gateway.

Do we use cookies?

Yes. Cookies are small data files that help improve your browsing experience by remembering your preferences and tracking activity.

We use cookies to:

  • Store items in your shopping cart
  • Understand your preferences and site interactions
  • Provide improved user experiences and future features

You can choose to disable cookies via your browser settings. However, some features of the site may not function properly if cookies are turned off. You can still place orders.

Third-Party Disclosure

We do not sell, trade, or share your personal information with outside parties, except for trusted service providers who assist in operating our website, fulfilling orders, or providing customer service. These partners are required to keep your information confidential.

We may release information when required to comply with legal obligations or protect our rights, safety, or property.

Third-Party Links

From time to time, we may include third-party products or services on our website. These external sites have their own privacy policies, and we are not responsible for their content or practices. We welcome feedback on these links.

Google & Advertising

We use Google AdSense on our website, and Google, as a third-party vendor, uses cookies to serve ads based on your prior site visits.

We have implemented:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting

These services may use both first-party and third-party cookies to track user interactions. You can opt out of Google advertising preferences by visiting Google Ad Settings or the Network Advertising Initiative opt-out page.

California Online Privacy Protection Act (CalOPPA)

In line with CalOPPA, we confirm the following:

  • Users can visit our site anonymously
  • We provide a clear and easily accessible link to our Privacy Policy
  • Users will be notified of any changes on this Privacy Policy page
  • Users can request updates to their personal information by contacting us via email

We honor Do Not Track (DNT) signals and do not track or use advertising when DNT is enabled.

We also do not allow third-party behavioral tracking.

Children’s Online Privacy Protection Act (COPPA)

We do not market to or knowingly collect information from children under 13 years of age.

Fair Information Practices

In case of a data breach, we will notify affected users via email within 1 business day.

We adhere to the Individual Redress Principle, ensuring that individuals can seek legal action against data misuse and that authorities can investigate non-compliance.

CAN-SPAM Act

We collect your email to:

  • Send information and respond to inquiries
  • Process orders and send order-related information
  • Market our products and promotions

To comply with CAN-SPAM, we:

  • Avoid using misleading subject lines or email addresses
  • Identify advertising content
  • Include our physical mailing address
  • Provide a clear unsubscribe link in each email

You can unsubscribe at any time by emailing us at support@sterlyns.com and we will promptly remove you from all communication.

Contacting Us

If you have any questions about this Privacy Policy, please reach out to us:

Sterlyns
Email: support@sterlyns.com