Shipping Policy
Shipping Policy
When will my order ship?
Most of our items are custom-made in our facility after your order is placed. Typically, we process and ship orders within 3 to 5 business days. Please allow additional time for personalized or engraved products.
Which shipping carriers do you use?
We primarily ship through UPS Parcel, where UPS handles the major portion of transit and then transfers the package to your local USPS for final delivery.
Please note: Packages are often delivered to or near your mailbox, not directly to your door.
For expedited shipping (available at an extra cost), we use FedEx. These shipments are generally delivered to your doorstep.
International shipments are transferred to your country’s local postal service upon arrival.
How long will delivery take after shipping?
All orders are shipped from our USA facility. Estimated delivery times are:
- USA: 2 to 4 business days
- Canada: 10 to 15 business days
- Western Europe: 5 to 15 business days
- Australia & New Zealand: 5 to 15 business days
- Rest of the World: 5 to 20 business days
- Please check with your local postal service for delays due to weather or other regional conditions.
I haven’t received my order. What should I do?
If your order hasn’t arrived, please email us at support@sterlyns.com with your order number from your confirmation email or SMS. Our support team will help you track it down.
Will I have to pay customs fees or taxes?
We always label packages with accurate customs information to help ensure a smooth delivery.
Due to changes in EU customs regulations, you may be required to pay VAT or other import fees upon delivery. Please consult your local customs or tax authority for more information on applicable charges for shipments from the USA.
Any duties or taxes charged by customs are the responsibility of the recipient.
Do you offer shipping insurance?
Yes, optional shipping insurance is available during checkout. It protects your purchase in case it gets lost, stolen, or damaged in transit. To make a claim, simply contact our support team.
Note: Shipping insurance is non-refundable once your order has been shipped.
Cancellations & Changes
Can I cancel or modify my order?
We begin production as quickly as possible, so cancellations or changes may only be possible if the item hasn’t entered production yet.
To request a cancellation or change, contact us at support@sterlyns.com as soon as possible with your order number and reason for the request.
My item arrived damaged or incorrect. What should I do?
If your order is damaged, defective, or incorrect, please contact us with photos of the item and your order number. We’ll arrange a replacement at no additional cost. Do not send any items back without prior authorization from our support team.
Returns
Can I return my item?
We want you to love your purchase. If for any reason you’re not satisfied, contact our support team at support@sterlyns.com within 30 days of your purchase. Let us know the reason for your return so we can assist you better.
Please note:
- Personalized items may be subject to a partial refund since they cannot be restocked.
- Shipping and insurance fees are non-refundable.
My item looks different from the product listing. Why?
This is rare, but sometimes digital renderings are used to showcase products, and slight variations may occur. If your item appears defective or different from expected, please send us clear photos along with your order ID. Our support team will review and resolve the issue quickly.