Refund Policy
Refund Policy
We want you to love your experience with Sterlyns. If for any reason you’re not completely satisfied, we offer a 30-day return policy from the date you receive your order.
How to Qualify for a Return
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- In its original packaging
- Accompanied by a receipt or proof of purchase
To initiate a return, please contact our team at support@sterlyns.com.
Return Shipping
We cover shipping costs for most orders during purchase, but return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please inspect it immediately and contact us at support@sterlyns.com. We’ll evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
- Certain items are not eligible for return, including:
- Custom or personalized products
- Perishable goods (e.g., food, flowers, plants)
- Personal care items (e.g., cosmetics, skincare)
- Hazardous materials, flammable liquids, or gases
- Expedited shipping and package protection
- Gift cards
- Items marked as final sale
If you’re unsure about the return eligibility of a product, feel free to reach out to us.
Exchanges
If you’d like a different item, the quickest way is to return the product you have and place a new order after your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, the refund will be issued to your original payment method. Please note that it may take a few business days for your bank or card issuer to process and post the refund.